STORE FAQS and POLICIES
Compiled a series of frequently asked questions!
MARI MA-ART-E FAQS:
How to order?
Just visit our webshop - marimaarte.com . Only orders done through the site will be processed and entertained. All items posted are available! Kindly read through item description for details.
- Please note all orders and shipping details placed are final. We hold no accountability if shipping failed due to wrong delivery details placed. NO CANCELLATIONS ALLOWED.
- What are the modes of payment?
- How long is the order processing?
- How do I check if my payment is successful?
You will receive an email notification! Just make sure that proof of payment is sent to the email thread with order confirmation, or to our email firstname.lastname@example.org ,subject should be the order number.
- How do I know if item has been shipped?
Notifications from our webshop will be sent via text/email. Our current shipping partner is J&T express, you may follow up with them using tracking number.
Delivery make take 2-4 days in Metro Manila and Luzon, 4-7 days VISMIN.
This will be the next message/notification you’ll receive after payment confirmation.
- How about inquiries and follow throughs?
You may send us a message to our email email@example.com or viber us at 0945 820 0308. Due to volume of orders and messages, we highly encourage sending us an email as we will reply only through that channel at the meantime. We will reply MON - FRI 10 am - 6pm.
- Returns and exchanges?
Due to logistic limitation we arent allowing return and exchange for items delivered in good condition. Please read all product information and disclaimers to manage product expectations.
However, for items delivered UNUSABLE and BROKEN - you may send us an email (firstname.lastname@example.org) and we will review for assessment. Kindly note too that most of the items sold are handdrawn and handcrafted and a little deviation from samples posted. Would really appreciate understanding on this part.
***For glasswares, we have arrived at this point wherein we were able to ship 99% of our glasswares safely to its owner. We carefully pack all items before leaving. However, if courier still failed to do so, and mugs arrive broken we would gladly help sort this out. Please note that once we hand over the items to courier we no longer have any control on how it will be handled and the best we can do is sort with the shipper. Rest assured we will do everything to sort the incident out, and by any chance we arrive on replacement- shipping fee will be shouldered by client.
For wrong items delivered, or any other concerns of the like that we will be requiring return of the item (this only for incidents discussed with out team), item must be returned to us within 7 working days from date of receipt so we can sort and process. Shipping fee arrangement will depend on what was discussed. But rest assured should it be fault on our end, we will replace asap.
**REMINDER: We have the right not to serve rude customers. Let’s maintain a happy environment in Mari Ma-art-e
** ALL DISCREPANCIES AND ORDER QUERIES AND CLARIFICATIONS MUST BE SENT TO US WITHIN 48 HOURS OF ORDER RECEIPT. We would require photos and videos upon parcel opening for this matter. All items needed to be returned to us must be sent to our hq within 7 working (mon-fri) from date of receipt. Failure to do so forfeits any claim.
ENJOY, HAVE FUN, and we hope you have a MA-ART-E day always! We pour our hearts onto every item and we only want to bring happiness as much as your order did to our little team. THANK YOU SO MUCH!